1. Who we are and who this Policy applies to
Acessibilize provides services related to architectural accessibility, projects, inspections, compliance and regularization. This Policy applies to the use of this website and interactions initiated through its contact channels.
For matters relating to personal data, please write to atendimento@acessibilize.com.br.
2. What data can we process?
The site currently does not have its own registration form. When you contact us via email or WhatsApp, we may receive the data you choose to provide, such as name, telephone number, email address, company, information about the property or project and the content of the message.
Technical navigation data, such as IP address, type of device, browser, pages accessed, date and time, may also be processed, especially by hosting, security and embedded content services.
3. Purposes of data processing
We use personal information to:
- answer questions, requests and quote requests;
- evaluate demands and provide contracted services;
- maintain records of service and communication;
- comply with legal, regulatory or contractual obligations;
- protect the website, prevent fraud and resolve technical failures.
The processing takes place in accordance with the applicable legal bases, including preliminary procedures or execution of a contract, compliance with legal obligations, legitimate interests and consent when necessary.
4. Cookies and external services
This website may use technical resources essential to its operation. External content, such as Google Maps and sources hosted by Google, may make connections to third-party servers and process technical data according to their own policies.
We use Google Analytics 4 to understand navigation and improve the website, including information about pages visited, interactions, access source, browser and device. The tool may use cookies such as _ga e _ga_* to distinguish visits. We do not intentionally send names, emails, telephone numbers or the content of messages to Analytics.
The Analytics tag and its measurement cookies are only activated after you choose Accept analytics. You can decline without preventing navigation and changing your choice in Cookie preferences, in the footer. The decision is remembered in this browser for up to 180 days; If local storage is blocked, you will need to choose again on another page. When you refuse after an acceptance, the page is reloaded to stop the tool and we try to remove the measurement cookies accessible to the site.
Accessibility options are also saved locally in the browser. The site does not use Google AdSense advertising or affiliate cookies, and the Analytics integration keeps Google signals and ad personalization signals disabled. Google may process data in infrastructure outside Brazil under its terms. Consult Google's Privacy Policy e how Google uses information from partner sites.
5. Data sharing
We do not sell personal data. Information may be shared only when necessary with technology and communication providers, professionals involved in providing the service, public authorities or third parties authorized by law.
Google Analytics, WhatsApp, Google Maps, Google Fonts, hosting and email services have their own policies and operations. We recommend reading the policies of these services.
6. Storage and safety
The data is kept for the period necessary for the stated purposes, the fulfillment of legal obligations and the regular exercise of rights. We adopt reasonable technical and administrative measures to reduce the risk of unauthorized access, loss, alteration or disclosure.
No system is completely immune to incidents. If there is a relevant event, the appropriate measures will be taken in accordance with the legislation.
7. Your rights
Pursuant to the General Personal Data Protection Law, you may request, as applicable:
- confirmation of the existence of processing and access to data;
- correction of incomplete, inaccurate or outdated information;
- anonymization, blocking or deletion of inappropriate or excessive data;
- information about sharing and the possibility of not consenting;
- revocation of consent and deletion of data processed on this basis, subject to legal conservation hypotheses;
- opposition to treatment in situations provided for by law.
To exercise your rights, send a request to atendimento@acessibilize.com.br. We may request information to confirm your identity and protect your data.
8. External links
The website may contain links to pages operated by third parties. Acessibilize does not control the privacy practices of these environments and is not responsible for their contents. Consult the policy of the service accessed.
9. User Commitment
When using the website, the user undertakes to act in good faith, not to practice illegal activities, not to disseminate content that violates human rights and not to attempt to cause damage to the systems of Acessibilize, suppliers or third parties.
10. Changes and contact
This Policy may be updated to reflect changes to the website, services or legislation. The current version will always be published on this page with the respective update date.
Questions or requests can be sent to atendimento@acessibilize.com.br.